Frequently Asked Questions (FAQ)
🎨 Product & Customization
Q: What is the difference between a 3D Oil Painting and a Diamond Painting?
A: * Custom 3D Oil Painting: These are handcrafted masterpieces where professional artists use specialized pigments to create physical texture and depth. They offer a luxurious, tactile feel, perfect for high-end home decor.
Personalized Diamond Painting: This is a rewarding DIY art form. You apply thousands of tiny resin “diamonds” onto a coded adhesive canvas. It’s a creative, stress-relieving hobby that results in a shimmering, mosaic-style artwork.
Q: What kind of photo works best for a custom order?
A: For the most stunning results, we recommend:
High Resolution: Use original photo files; avoid screenshots or blurry images.
Clear Lighting: Natural daylight works best to capture true colors and details.
Centered Subject: Ensure the main subject (pet or person) is not cut off at the edges.
Our design team provides a Free Photo Review before production. If your photo isn’t optimal, we will contact you to ensure the best outcome.
Q: Can I preview my custom art before it ships?
A: Absolutely. For 3D Oil Paintings, we can send a digital proof or photo of the finished piece upon request. For Diamond Paintings, our designers optimize the rendering to ensure every detail translates perfectly into the diamond mosaic format.
📦 Shipping & Delivery
Q: Do you ship worldwide? How much is shipping?
A: Yes! We offer Worldwide Shipping to North America, Europe, and most other regions. Shipping costs are calculated at checkout based on your location and order weight. We also offer Free Shipping on orders over a specific value (check our banner for current promotions).
Q: How long will it take to receive my order?
A: * Production Time: Custom 3D Oil Paintings typically take 5-10 business days. Personalized Diamond Painting kits are usually prepared within 3-5 business days.
Shipping Time: Depending on your destination, delivery usually takes 7-15 business days. All orders include a Real-Time Tracking Number.
✅ Quality & Satisfaction
Q: Are your materials safe and eco-friendly?
A: Quality and safety are our priorities. All Paintiu pigments, canvases, and resin diamonds are Non-Toxic, Odorless, and Eco-Friendly. Our products meet CE and FCC standards, making them perfectly safe for display in any room, including nurseries.
Q: What if I am not satisfied with my purchase?
A: Your happiness is our mission. If your order arrives damaged or with quality issues, please contact us within 30 days of receipt. We offer a 100% Satisfaction Guarantee, including free replacements or full refunds for any manufacturing defects